Customer Service Representative

US-IL-Oswego
6 days ago
Job ID
2017-1056
# of Openings
1
Category
Customer Service/Support

Overview

Radiac Abrasives, Inc. is looking for a Customer Service Representative to join our Trade Division in our Aurora, Illinois facility. Radiac is a leading manufacturer of conventional bonded and superabrasives in North America. For more than 100 years, Radiac has delivered industry leading technology and quality products and service to the metal finishing industry. Radiac is a TYROLIT Company that is owned by the Swarovski Group, which is headquartered in Schwaz, Austria. 

Responsibilities

  • Entry and processing of customer orders in ERP system
  • Determine best method to resolve customer service problems to ensure customer satisfaction
  • Generate customer quotes in a timely manner
  • Handle customer returns and general inquiries via phone, e-mail and fax
  • General phone support of the toll free numbers
  • Make product recommendations based on customer needs
  • Adhere to company policies while providing excellent service to existing and potential customers

Qualifications

  • Excellent verbal and written communication skills
  • Experience with ERP Systems
  • Ability to learn technical information
  • Strong organizational and problem solving skills
  • Intermediate Microsoft Excel

 

Successful Candidate Traits

  • Integrity
  • Leadership
  • Strategic thinking
  • Sense of urgency
  • Discipline
  • Charismatic
  • Self-motivated
  • Dependable

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