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Customer Service Representative - Bilingual

Customer Service Representative - Bilingual

Job ID 
2017-1043
# of Openings 
1
Job Locations 
US-IL-Oswego
Posted Date 
7/20/2017
Category 
Customer Service/Support

More information about this job

Overview

Radiac Abrasives, Inc. is looking for a bilingual (Spanish / English) Customer Service Representative to join our team in our Oswego, IL facility.  Radiac is a leading manufacturer of Conventional Bonded and Superabrasives in North America. For more than 100 years, Radiac has delivered industry leading technology and quality products and service to the metal finishing industry. Radiac is a TYROLIT Company that is owned by the Swarovski Group which is headquartered in Schwaz, Austria.

Responsibilities

  • Entry and processing customer orders in ERP system
  • Determine best method to resolve customer service problems to ensure customer satisfaction
  • Generate customer quotes in a timely manner
  • Handle customer returns and general inquires via phone, e-mail and fax
  • General phone support of the toll free numbers
  • Make product recommendations based on customer needs.
  • Adhere to company policies while providing excellent service to existing and potential customers

 

Qualifications

  • Fluent in Spanish and English (written and verbal)
  • Excellent verbal and written communication skills in Spanish and English
  • Experience with ERP Systems
  • Ability to learn technical information
  • Strong organizational and problem solving skills
  • Intermediate in Microsoft Excel

 

Successful Candidate Traits

  • Integrity
  • Leadership
  • Strategic Thinking
  • Sense of Urgency
  • Discipline
  • Charismatic
  • Self-Motivated
  • Dependable